coastland

The Coastland Automotive team knows that you expect the highest quality repairs for your vehicle.  Coastland knows that you also expect your repairs to be done as quickly as possible, so all of Coastland’s services are designed to make your particular repair process concise and clear to you.

When you leave your vehicle in our capable hands, the Coastland Team will:

1. Confirm if we are the best choice for repairing your vehicle make and model. We will provide you with a referral if we cannot accommodate your repairs.
2. Provide you an estimate or explain our process for working with your insurance estimate for auto body repairs.
3. For auto body repairs, we’ll schedule you for your Damage Review Appointment to confirm repair needs.
4. Pre-order your parts so your vehicle spends less time in the shop waiting for parts to arrive. Occasionally, we may have to order additional parts for damage that becomes apparent after your car is disassembled in the shop.
5. Schedule your vehicle drop-off date to align with parts arrival and help you make rental vehicle arrangements should that be needed.
6. Contact you throughout the repair process with repair status reports.
7. Deliver Quality On Time, Every Time! Click here to view or print our Lifetime Warranty

BEFORE LEAVING YOUR CAR FOR REPAIR, REMEMBER TO:

1. Remove all items and debris; especially in your trunk area to eliminate time spent cleaning or moving and storing your items in order to gain access to your vehicle’s paint codes.
2. If you are having auto body repair, avoid using Armor All type (silicone based) products, which slows down our painting preparation.
3. If an alignment is being done to your vehicle, please fill your fuel tank, which is necessary for proper realignment to be done.
4. Please disable all automotive and audio alarm systems or provide us with the appropriate codes to bypass them during your repair process. You may wish to write down your radio station settings as they may be erased if the battery is disconnected during repairs.
5. Please bring all keys with you for locked items such as trunks, wheel locks, spare tire locks, roof rack locks, etc. We will probably need more than a valet key to complete most repairs.
6. If you are having auto body repairs done, please bring your estimate information, which should include the name of the insurance carrier responsible, your policy number, claim rep’s name and phone number and your claim number.

Thank you for this opportunity to serve you,

The Coastland Automotive Team